• Financial Counselor

    Job Locations US-IA-Mount Pleasant
    Job ID
    Patient Access
    80 hours/pay period
  • Overview

    Medical/Billing office experience preferred. Provides financial transparency for patients seeking treatment at Henry County Health Center. Knowledge of ICD-10-CM and CPT. Knowledge of medical/healthcare terminology. Excellent written, oral, and listening skills.

    To enhance hospital services through the effective and efficient screening and registration of all patients by obtaining complete and accurate demographic and financial information and to provide quality patient service while maintaining confidentiality at all times. 


    1. Greets Public.
    2.  Registers/schedules patients for services.
    3. Navigator with Health Market Plans.
    4. Provides transparency for Patient’s seeking services at HCHC. 
    5. Verify all components for clean admission with Relay Health (insurance, signatures, phone number, address etc.).
    6. Runs schedules (X-ray, Surgery, etc.) to assure that all patients that have been added on during the day or previous day have been reviewed for coverage. 
    7. Checks insurance to be sure precertification does not need to be done prior to services.
    8. Notifies providers when precertification must be done prior to service. 
    9. Processes pre-registration documents.
    10. Processes and sends patient’s estimates of all high dollar scheduled procedures and surgeries. 
    11. Contacts patient’s by phone regarding payment obligations and payment schedules prior to services and after sending out estimates. 
    12. Arranges for proper bed assignment according to patient type and diagnosis and secures transportation services for the patient.   
    13. Completes and Processes ABN’s in accordance with medical necessity guidelines.   
    14. Issues Notices of Non-coverage when needs arise.   
    15. Monitors debt obligations when registering patients and appropriately discusses payment options.  
    16. Counsels patients regarding payment obligations and benefit coverage as well as collects any co-pays and takes payments for services rendered or being rendered.   
    17. Discusses insurance obligations with patients when necessary.  
    18. Processes payments and or credits either electronically or manually by posting to the appropriate account and assuring ending balance is accurate.   
    19. Processes patients for Presumptive XIX when necessary.  
    20. Continuously monitors waiting area to assure long waits do not occur.   
    21. Assures proper information is given to Patient Accounts and HIS Manager regarding voided admissions.   
    22. Completes and maintains Certified Revenue Cycle Representative examination.  
    23. Completes HFMA Communication coursework upon hire.  (3 modules, Advance of service, Time of service and Emergency department).   
    24. Other duties as assigned by Director. 



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